It would be easier to make appointment with Shiva, Jesus, Allah or Budha than Amazon. They advertise you can chat with them. Please be patient. I telephoned to Amazon on 08002797234. I was told to see the message that was sent to my mobile phone and hung up. The message was:
Unusual sign-in attempt detected from CHE, GB.
What the hell do I do with this?
Their hubristic attitude to customers is contemptuous of the highest order. They open the CHAT but never give you a chance to tell them what the problems was. All preset closed questions and and preset answers. You cant type anything. I ordered One electric Hub for temporary cooking as my kitchen has been stripped for renovation. It was a £16 order. I ordered last night and I got an email from Amzon to tell me that my payment was declined. I telephoned the Credit Card Company who received no request from Amazon nor declined any payments. I checked the Amazon and noticed the billing address of the credit card was different. I changed it. And clicked the My Order and I was asked to enter password I entered it and it was thrown back at me to say wrong password. I typed the password one at a time with no avail. I discovered if I load Amazon through Google I cant log in and all alarm set as if someone illegally trying to log in but if I use Microsoft Edge it is ok most of the time.
All that I wanted was to ask them how the address of the billing address changed and what I could not long in through Google.
Conclusion: Amazon, although they have some admirable qualities, they do not have any ethical or moral sense. They have a tendency to stampede on the small customers whose complaints are generally scoffed at and it is practically impossible to contact Amazon’s customer service when needed.
I did make a complaint the CEO of Amzon in London last night but not received even an acknowledgement. I plan to see my MP to bring the matter to the Parliament. A warning to Jeff Bezos, I am not going to rest until you come down to Earth.